Excellent customer service is about getting people to talk about your service in a positive way. Remember: your customers have an almost infinite array of choices when it comes to choosing a product or service provider, so it’s the service that will set you apart.
3 ways to deliver remarkable customer service:
- Make customers, not sales. A customer is repeat business, a sale is a one-time deal. Think about how costly it is to recruit a single customer. Don’t you get a better return on investment when you have them in for the long haul? Focusing on making customers as opposed to making a sale helps you pinpoint the things your company can do to develop a lasting relationship with a customer.
- Be responsive, learn from your mistakes. Life is hectic these days, so customers want and need an immediate resolution to their problems. Customers buy solutions to problems, not just your product. The quicker you handle their calls, emails, questions, and problems, the easier you’ve made their life – and that’s an invaluable solution. Use complaints as a tool to develop quality processes that ensure that mistake never happens again. Another reason to respond quickly: research shows that repeat business increases up to 95% when complaints are handled promptly.
- Go above and beyond. Look for ways to go above and beyond in helping your customers. Do they need a rush order? Make it happen. What can you give your customers that they simply can’t get anywhere else?
Want to experience remarkable customer service? It’s at the core of all we do – from our dedicated customer service representatives providing personalized, attentive service, to our quality controls, we’re always looking for ways to exceed your expectations. Give us a call today!