Frequently Asked Questions

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Artwork

  • Can I send you artwork created in a word processor program such as Microsoft Word?

Word processor programs such as Microsoft Word or presentation programs such as Microsoft Power Point do not create files in a suitable artwork format for label printing. Label artwork submitted to us in these formats typically requires rework. Our art team can convert this artwork to a professional design format such as Adobe Illustrator. While we can recreate the artwork, there may be additional fees for this service. See our label Artwork Specifications for more details on recommended file formats, or call our customer service team at 1-800-475-2235 if you have questions about your label artwork.

  • What kind of label artwork files do you accept?

Our preferred file formats are vector type files from design programs like Adobe Illustrator or InDesign. Please see our Submitting Artwork Tips for specific file types that we accept. If you’re unsure about your file format, please call us at 1-800-475-2235.

For more Artwork FAQs, please click here.

Materials

  • What are the different types of adhesives I can use for my label projects?

The type of label you are quoting will determine the adhesive(s) available. The most common adhesives are permanent, removable or cold temperature. We have a wide selection of adhesives for your labels.

  • What is the difference between coated and uncoated label stock?

Coated stock is super-shiny paper produced by pressing the paper against a polished metal drum while the coating is still wet. Uncoated stock has a matte or dull finish and will absorb the inks printed on the paper, making them appear slightly duller.

For more Materials FAQs, please click here.

Ordering

  • How long will it take to produce my label order?

Production time varies depending on your specific label requirements. Depending on the complexity of your project, our typical production time is 7-10 business days from the date that we receive your signed artwork approval (not from when your order is placed). Label orders that require specialty materials or custom tooling typically take 10-15 business days from the date that we receive your signed artwork approval. Most label reorders usually can be produced within 5-7 business days. If you have a specific date that you need your labels to ship, simply let our customer service team know your required date and we’ll work to ship your labels on your required schedule.

  • What forms of payment do you accept?

Visa, Mastercard, American Express, Discover Card, a check in advance or Net 30 terms (with approved credit app only). You can download our credit application here.

For more Ordering FAQs, please click here.

Pricing

  • What determines the price of custom labels?

The number of colors, type of material, required processes and, most importantly, the quantity ordered are the key factors that determine the price of your labels. In most cases, you’ll find that ordering larger quantities will drive the cost per individual label significantly. This price difference is a result of press set up time and material waste being built into a label’s cost. Short run labels have a large percentage of waste relative to the number of completed labels. In addition, smaller label quantities have a greater proportion of setup time relative to the total run time. Our customer service team is happy to make recommendations on optimal materials, colors and quantities to order.

  • Are label sheets less expensive than roll labels?

Label sheets are typically more expensive than label rolls because they require an additional station to sheet the material. Sheeted labels are also shrink-wrapped and placed in stacks, which requires additional inspection.

For more Pricing FAQs, please click here.

Printing

  • What is a ‘die’?

A cutting die is similar to a cookie-cutter. A die cuts the shape of the label out of the label stock. The ink, uv or laminate is added to the label material before it’s die-cut. Since we’ve been in business for over 30 years, we have developed a large die library. We will most likely have the die shape you are looking for, however, we can create a custom die for your label application.

  • What if the shape/size of my label is unique?

We have the ability to produce labels in nearly any shape or size you need. If we don’t have an existing cutting tool that matches your requirements, we can purchase a custom cutting tool on your behalf. Custom cutting tools typically range from $150 up to $1000. The tooling charge is typically a one-time cost and does not apply to reorders. Please contact our customer service team at 1-800-475-2235 for more information about our existing tooling inventory or to get pricing on a custom cutting tool.

For more Printing FAQs, please click here.

Shipping

  • How much is shipping/handling?

S&H is calculated based on total weight of your shipment. Shipping is not included in the price of the labels unless specified. We are happy to ship the labels using your UPS or FedEx account number if provided. Please contact your Customer Service representative for more details.

  • How does Consolidated Label ship my labels?

Small label orders are usually shipped by UPS or FedEx. Larger label orders that consist of multiple boxes are normally palleted and shipped by trucking line through a truck line carrier. Shipping is not included in the price of the labels unless specified. We’re happy to ship labels using your UPS, FedEx or trucking line account number, if provided. Sorry, we are not able to ship by US Postal Service at this time.

  • Can I track my label order?

Once your labels are shipped, you will receive an email with complete order information.

  • How does Consolidated Label ship my printed labels?

Small label orders are usually shipped by UPS or FedEx. Larger label orders that consist of multiple boxes are normally palleted and shipped by trucking line through one of many truck line carriers. Shipping is not included in the price of the labels unless specified. We’re happy to ship labels using your UPS, FedEx, or trucking line account number if provided. Sorry, we are not able to ship by US Postal Service at this time.

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